The Seedy Sister aims to provide high quality products at prices that are affordable for individuals and families. We strive to provide excellent service to all our customers and show you how passionate we are about nourishing our bodies with good quality food. We are a small business that is family run and aim to provide a personal, genuine service to our customers. By placing an order with us, this indicates that you accept the following Terms and Conditions.

If you have any questions relating to our T&C’s you are welcome to get in contact with us.

Account Details

You must ensure your account details including your address and any additional delivery instructions are correct and kept up to date. Unfortunately, The Seedy Sister cannot take responsibility for any errors in delivery that results for incorrect details supplied. We pride ourselves on excellent customer service, therefore if there are any errors in your delivery, we will work with you to ensure it is solved as quickly as possible.

The information you provide in your account is governed by our Privacy Policy. Please refer to this policy if you wish to learn more about what we use this information for.

Pricing

The Seedy Sister aims to provide high quality products at prices that are affordable to individuals and families. From time to time prices may change and in these instances we will update our website accordingly.

Product Disclaimer

We will strive to ensure all the products listed on our website is up to date in accordance to what is available. If for any reason a product has been ordered that we no longer stock, or do not currently have stock of we will contact you directly to either offer a refund, an exchange of another product or a credit to your account.

Due to the organic nature of our products and seasonal variations, colour and size of all our products may vary from time to time. Whilst the utmost care is taken during the processing of our products, very rarely some matter such as stones or husks, and pits in dried fruit may be present.

Allergen Alert

Before placing an order, The Seedy Sister requests that you inform us of any food allergies that you have. However, whilst we take great care when packing orders, we process all common allergens in our facility, therefore we are not an allergy free environment.

Orders

If you wish to change an order or have made an error during the ordering process, please get in touch with us directly. We will endevour to rectify the issue as soon as possible.

If you wish to cancel an order, please get in touch with us directly. If the order has not been dispatched for delivery, we will issue a refund or credit your account.

Return Policy

The Seedy Sister pride ourselves on providing high quality products and aim to ensure all our customers are 100% happy with the product and service, however if for any reason you are unsatisfied with the product you have received, you are welcome to contact us within 24 hours of receiving the product. In this instance we will work with you on a solution which may result in either a refund, exchange for another product or a credit to your account.

As most of our products are food, we are unable to re-sell them if you change your mind or make an incorrect purchase, therefore in these instances we are unable to offer a refund or exchange.

Storage

As most of our products are food, it is advisable that they are stored properly once they have been delivered and received, or brought home from the markets. Where products require specific storage, this is indicated on the product itself. If you have any questions in relation to the best way to store our products, please contact us. Most of our products are best kept in airtight containers or jars in a cool, dark place in your cupboard, with the exception of our Maple Syrup which is a raw, organic product, as well as our organic medjool dates and organic prunes which all should be refrigerated.

Packaging

The Seedy Sister aims to have the least environmental impact possible, therefore we use paper bags for our dry good products. If you shop at the markets, you are welcome to bring your own containers and jars to use, in this instance we will tare them before you fill up each one.

For our liquids that come in a glass bottles, we charge $2 for the bottle on the first purchase. After this, simply return the bottle and you can either choose to swap it for another bottle of liquid (and therefore only pay for the liquid). If you have placed an order for delivery and would like to return a bottle, you can simply indicate this on your order and leave your jars outside your house for us to collect when we drop off your delivery.

For our syrups and spreads that come in a glass jar, the price of the jar is included in the product. However, if you wish to return the jar to us, you will receive a 50c off your next purchase. If you have placed an order for delivery and would like to return a jar, you can simply indicate this on your order and leave your jars outside your house for us to collect when we drop off your delivery.
For all glass bottles and jars that are returned to us, we wash and sanitize each one for reuse. Please be advised that we only accept The Seedy Sister bottles and jars. Unfortunately we cannot accept other bottles and jars as this interferes with our sanitizing process.

For our household and body products, which includes dishwashing and laundry liquid, shampoo, conditioner and hand and body wash, we encourage you to use your own bottles. For delivery, simply place them outside your house and we will fill them up when we are dropping off your delivery.

Delivery

The Seedy Sister is a small family run business who pack and dispatch all orders ourselves, without using any courier services. We strive to ensure all deliveries are correct and delivered to the correct address. If there are any issues with your order or delivery, please get in touch with us as soon as possible and we will work with you to rectify the issue.

If there are any specific instructions for us upon delivery, it is the customer’s responsibility to indicate this on their order. As there are many parts of the Sunshine Coast that has limited phone service, we ask that in the comments section of your order you provide any details about your property that will assist us in delivering your products.

Where possible, we will send you a text message on the day of your delivery, as well as after your delivery has been dropped off. We presume that anyone at the address that receives the order to be authorised to do so.

As some of our products can be affected by the weather, we cannot guarantee the condition of the products if someone is not home to accept the delivery. We aim to put your order in a safe spot out of the elements, or will follow the instructions listed on the order. Unfortunately we are unable to take responsibility for theft or damage to your order once it has been delivered.

We thank you for your continued support of our business,

The Seedy Sister